Shipping Charges and Delivery Policy

Shipping Charges and Delivery Policy

SHUKR understands that shipping needs to be cost effective, timely, easy to calculate, and reliable.

No Customs Charges SHUKR now pays all customs duties on your shipment*. You only pay for the product and shipping. We pay the rest. However, in the event that you return an item for a refund, you will be charged a 20% restocking fee to compensate us for the initial customs duty paid. If you return items for an exchange, you will not be charged a restocking fee. The restocking fee is for refunds only.

*Please note that SHUKR does not pay customs duties for orders being shipped to Africa, South America, Central America, Mexico, Kazakhstan, Bangladesh, Turkey, Pakistan and Bosnia. If you place an order from any of the above countries then, you will have to pay customs duties along with the product and shipping.

How to get refunded for Customs charges (if applicable):
  1. When your item is delivered by DHL, you will be asked to pay customs charges before receiving your item.
  2. Scan or take a clear photo of the invoice, showing how much you paid in customs fees.
  3. Submit a ticket to our support team at Use the “About my Order" option and upload the invoice as an attached file.
  4. Once your ticket has been received, our Customer Service team will refund you the amount paid for customs.
  5. Please note that these steps apply for all International locations except Central and South America, Mexico, Africa, Bosnia and Kazakhstan.

Cost-Effective Shipping SHUKR offers USD $9.95 flat-rate shipping on any size order worldwide.

For the following countries shipping is USD $4.95 flat-rate for any size order: Australia, New Zealand, Singapore and Malaysia.

Shipping to Canada is USD $6.95 flat-rate for any size order, however if you wish to return an item you will be charged a return shipping fee of USD $2.95 per item.

Shipping to Gulf countries (Bahrain, Kuwait, Oman, Qatar, KSA and UAE) is FREE for any size order, we also offer free returns on your first order only. After that, if you wish to return an item, you will be charged a return shipping fee of USD $9.95.

Shipping to the United Kingdom is FREE for any size order.

Shipping to the European Union is USD $19.95 for any size order.

Orders are shipped from Amman, Jordan.

USD $6.95
5 business days
Australia, New Zealand, Singapore, Malaysia
USD $4.95
5 business days
Bahrain, Kuwait, Oman, Qatar, KSA, UAE
3 business days
United Kingdom
3 business days
European Union
USD $19.95
3 business days
Rest of the World
USD $9.95
5 business days

Shopping with SHUKR If you are in the USA, please visit SHUKR USA.

SHUKR International ships via DHL to Australia, Canada, EU, the United Kingdom, South / Southeast Asia, the Middle East, Turkey, South Africa, Norway, Iceland, South / Central America, Mexico, The Caribbean and the countries below. If you are in any of the countries listed below, you are on the right site.

  • Afghanistan
  • Grenada
  • Oman
  • Albania
  • Guadeloupe
  • Pakistan
  • Algeria
  • Guam
  • Palau
  • American Samoa
  • Guatemala
  • Panama
  • Andorra
  • Guinea
  • Papua New Guinea
  • Angola
  • Guyana
  • Paraguay
  • Antigua and Barbuda
  • Haiti
  • Peru
  • Argentina
  • Honduras
  • Philippines
  • Armenia
  • Hong Kong
  • Puerto Rico
  • Australia
  • Iceland
  • Qatar
  • Azerbaijan
  • India
  • Reunion
  • Bahrain
  • Indonesia
  • Rwanda
  • Bangladesh
  • Iran
  • Saint Kitts and Nevis
  • Belarus
  • Iraq
  • Saint Lucia
  • Benin
  • Jamaica
  • Saint Vincent & the Grenadines
  • Bermuda
  • Japan
  • Samoa
  • Bhutan
  • Kazakhstan
  • San Marino
  • Bolivia
  • Kenya
  • Sao Tome and Principe
  • Bosnia and Herzegovina
  • Kiribati
  • Saudi Arabia
  • Botswana
  • Kuwait
  • Senegal
  • Brazil
  • Kyrgyzstan
  • Serbia
  • Brunei Darussalam
  • Lebanon
  • Seychelles
  • Burkina Faso
  • Lesotho
  • Sierra Leone
  • Burundi
  • Liberia
  • Singapore
  • Cambodia
  • Libya
  • Solomon Islands
  • Cameroon
  • Liechtenstein
  • Somalia
  • Canada
  • Macau
  • South Africa
  • Cape Verde
  • Madagascar
  • South Korea
  • Cayman Islands
  • Malawi
  • Sri Lanka
  • Central African Republic
  • Malaysia
  • Sudan
  • Chad
  • Maldives (Malé)
  • Suriname
  • Chile
  • Mali
  • Swaziland
  • China
  • Marshall Islands
  • Taiwan
  • Cocos (Keeling) Islands
  • Martinique
  • Tajikistan
  • Colombia
  • Mauritania
  • Tanzania
  • Congo - Brazzaville
  • Mauritius
  • Thailand
  • Congo - Kinshasa
  • Mozambique
  • Togo
  • Costa Rica
  • Micronesia
  • Tonga
  • Croatia
  • Moldova
  • Trinidad and Tobago
  • Djibouti
  • Monaco
  • Tunisia
  • Dominica
  • Mongolia
  • Turkey
  • Dominican Republic
  • Montenegro
  • Turkmenistan
  • Ecuador
  • Morocco
  • Tuvalu
  • Egypt
  • Myanmar
  • Uganda
  • El Salvador
  • Namibia
  • Ukraine
  • Equatorial Guinea
  • Nepal
  • United Arab Emirates
  • Eritrea
  • New Caledonia
  • Uruguay
  • Ethiopia
  • New Zealand
  • Uzbekistan
  • Fiji
  • Nicaragua
  • Vanuatu
  • French Guiana
  • Niger
  • Venezuela
  • Gabon
  • Nigeria
  • Vietnam
  • Gambia
  • Norfolk Island
  • Yemen
  • Georgia
  • Northern Mariana Islands
  • Zambia
  • Ghana
  • Norway
  • Zimbabwe

Timely Shipping Orders are normally delivered within 5 working days from the date of shipment. The date of shipping is generally 1 or 2 working days after you place your order. For an estimated date of shipment, please refer to the chart below:

(Please note that the weekend break in Jordan falls on Friday & Saturday)

Monday Tuesday (the next day)
Tuesday Wednesday (the next day)
Wednesday Thursday (the next day)
Thursday Sunday (after the weekend break)
Friday Sunday (after the weekend break)
Saturday Sunday (after the weekend break)
Sunday Monday (the next day)

Reliability We are able to track all orders from the moment they leave our warehouse until the point they reach your doorstep. In the unlikely event that your shipment does not arrive within the specified time frame, please submit a ticket using the “About My Order” option, and we will track your package, ensuring a speedy recovery.

For further information about our shipping policy please see our Terms and Conditions of Sale.

For more information, please submit a ticket using the Other Questions option.

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