Shipping Charges and Delivery Policy
SHUKR has partnered with DHL, one of the world’s leading logistics companies, to provide you with cost-effective, quick and flexible shipping.
Once we ship your order you will receive a tracking number for your shipment, allowing you to track your order from the moment it leaves our warehouse until the point it reaches your doorstep. You will also have an opportunity to re-schedule the delivery with DHL according to a time convenient for you if necessary.
Orders are shipped from our warehouse in Amman, Jordan.
Please note that if you give DHL the authorization to deliver a package without a signature, SHUKR is not responsible for the package if it goes missing. We do not recommend giving DHL authorization to deliver without a signature.
SHUKR wants you to be happy with your purchase and not have to return it. Most returns from online clothing stores are made because of sizing issues. SHUKR has therefore gone to extra lengths to make choosing the correct size an almost risk-free affair. We offer two charts to help customers choose the correct size: a body size chart and a garment measurements chart. These 2 charts can be found together on each product page in the tab called “Size Guide”, found underneath the “Add to Bag” icon. Use the body size chart to take the measurements of your own body and the garment measurements chart to see the measurements of the actual clothing itself, which you can then compare to any item of clothing you already own to see if it is similar or not. If you use both charts then you will be guaranteed the correct clothing size, inshaAllah.
Countries Served by SHUKR’s Australian Website
SHUKR’s Australian website serves these 4 countries: Australia, New Zealand, Malaysia and Singapore. Visitors from these 4 countries can also place their orders from SHUKR’s International website. However, if you have an account or store credit associated with your country specific website then you can only sign in and use the store credit from that website.
No Customs Charges and Taxes
SHUKR guarantees to cover the cost of any customs charges or taxes incurred on your order when it is shipped to Australia (or the other countries served by the Australia website). Most orders do not incur customs charges or taxes, but in the rare case that it does, then DHL will ask you to pay the small amount when delivering your order. SHUKR will refund this amount you pay.
How to get refunded for customs charges:
- Scan or take a clear photo of the invoice, showing how much you paid in customs fees.
- Contact our support team. Use the “About my Order" option and upload the invoice as an attached file.
- Once your ticket has been received, our Customer Service team will refund you the amount paid for customs within 48 hours.
Shipping and Returns Charges
Shipping on all orders over $150 is FREE.
Shipping for orders under $150 is a flat rate $9.95.
Returns shipping costs $4.95 per item if items are returned for a refund. So, for example, returning 1 item will cost $4.95; 2 items will cost $9.90; 3 items will cost $14.85, and so on. We do offer FREE returns shipping, however, if you opt for Store Credit instead of a refund. Please see our Returns and Exchanges page for further details.
The initial shipping charges for sending the products to you are not refunded, except in cases where SHUKR is at fault for sending an incorrect product.
Both the initial shipping and any returns cost are highly subsidized rates. The actual cost that SHUKR pays DHL for each shipment is typically at least double the rate that we charge our customers. While we would love to offer completely free shipping or returns shipping, this would force us to increase our product prices to compensate for the extra cost.
Returns need to be sent back with DHL, which SHUKR will arrange once you contact us about a return. Please see our Returns and Exchanges page for further details.
You should receive your order within a maximum of 3-5 business days from the date of shipping your order from our warehouse.
The date of shipping is normally the next day after placing your order. Exceptions to this include orders placed on Thursday - which are shipped on Saturday, after the Friday weekend break - and orders that require any follow up with customers prior to shipping.
An extra 3 working days are required to ship your order if your order includes any backorder items or if you have requested any customization of the length. Backorder items are those which we do not carry in inventory but only produce according to your order. You can identify backorders by the note on the product page which says: “Note: This product requires 3 working days processing time before it is shipped”. If your order contains a mixture of backorder items and regular items we will send your order as one package once the backorder items are complete.