Shipping Charges and Delivery Policy
SHUKR understands that shipping needs to be cost-effective, timely, easy to calculate, and reliable.
Please note that if you give DHL the authorization to deliver a package without a signature, SHUKR is not responsible for the package if it goes missing. We do not recommend giving DHL authorization to deliver without a signature.
Please note that SHUKR only accepts Western Union as a payment method for all orders shipped to Austria.
No Customs Charges
Please note that customs duty charges will be refunded by SHUKR. You just need to send the picture of receipt showing the amount you paid as customs fee and our team will refund the money back to your Credit/Debit Card within 48 business hours.
*Please note that SHUKR does not pay customs duties for orders being shipped to Austria. If you place an order, you will have to pay customs duties along with the product and shipping.
How to get refunded for Customs charges:
- When your item is delivered by DHL, you will be asked to pay customs charges before receiving your item.
- Scan or take a clear photo of the invoice, showing how much you paid in customs fees.
- Contact our support team. Use the “About my Order" option and upload the invoice as an attached file.
- Once your ticket has been received, our Customer Service team will refund you the amount paid for customs.
SHUKR now has flat-rate shipping of $19.95 for the EU*.
*Please note that orders shipping to Austria, Germany and Switzerland will be charged a shipping fee of $19.95 for the first item, plus and an additional fee of $9.95 per additional item. The same shipping charges apply to returns from Austria, Germany and Switzerland.
Orders are shipped from Amman, Jordan
|SHIPPING ADDRESS WITHIN||COST||ESTIMATED DELIVERY|
|EU||USD $19.95||3 business days|
|Austria, Germany & Switzerland||USD $19.95 for first item + USD $9.95 per additional item||3 business days|
Shopping with SHUKR
SHUKR ships to these European countries via DHL from our EU site:
- Czech Republic
The date of shipping is generally 1 or 2 working days after you place your order. For an estimated date of shipment, please refer to the chart below:
|DAY OF ORDER||EXPECTED SHIPPING DAY|
|Monday||Tuesday (the next day)|
|Tuesday||Wednesday (the next day)|
|Wednesday||Thursday (the next day)|
|Thursday||Friday (the next day)|
|Friday||Monday (after the weekend)|
|Saturday||Monday (after the weekend)|
|Sunday||Monday (the next day)|
We are able to track all orders from the moment they leave our warehouse until the point they reach your doorstep. In the unlikely event that your shipment does not arrive within the specified time frame, please contact us using the “About My Order” option, and we will track your package, ensuring a speedy recovery.
For further information about our shipping policy please see our Terms and Conditions of Sale.
For more information, please contact us using the Other Questions option.