Returns and Exchanges
At SHUKR, we want to make your exchange or refund as easy as possible. Returned items must be received by us within 30 days of placing the order for refund.
If the reason for the return is a result of our error (for example, an incorrect or defective item) SHUKR will pay the return shipping costs.
How to Submit a Return
For Signed In Customers:
- Log in to your account, after logging into your account, on the Dashboard page, head to the My Returns section on the left of the screen.
- To proceed with your return process, click on Request New Return button.
- Please select the items you would like to return, and click on Next Step button.
- Specify the Reason of the return, the condition of the return and the desired form of reimburesment for each item. Here, you can also add additional information related to your return request, and may also upload files such as pictures.
- Click on Submit Request, this way, your request will be received by the SHUKR team and will be dealt with in 24-48 business hours.
For Orders Placed as a Guest:
If you would like to return an item from an order that was placed as a Guest, you are kindly requested to follow the below URL filling the needed information SHUKR International Returns For Guest Customers
Kindly note that you may view your return status by logging into your account in the My Returns section, you will find a table with all the submitted returns requests with their status.
If you need any further assistance, you may submit a ticket to our Returns and Exchanges queue.
Conditions for Returns
If for any reason you are dissatisfied with your purchase please return it to us within 30 days of the date of purchase. The cost of returning the unwanted item is paid for by the customer, and the below criteria must be met:
- Item is not worn outside of the house
- Item is in its original new condition
- Item has not been washed
- Item is in original packaging and has all original tags attached
- Item is mailed within 30 days from the date of purchase
We reserve the option not to refund items that do not meet our conditions for return.
When you receive your item, check it thoroughly for any defects and try it on to check the fit. Only when you are completely satisfied with the product and intend to keep it should you wear the garment outside or wash it. Unwanted items should be returned in the same condition and packaging that they were purchased in.
In order to avoid returns, please check your size carefully using our Size Chart, which explains how to measure yourself and what the correct size is for your general body measurements. You can also check the Garment Measurements charts for each specific item on our product pages.
If you have any questions about returns or think your return might not meet our conditions, please Contact Us.
Should you prefer to receive a refund, we will happily comply with your request provided you meet the return criteria listed above.
Refunds will be given via your original mode of payment.
Please note that we do not refund shipping costs. Also, with refunds we charge a 20% re-stocking fee to cover losses made in shipping the item at a discounted rate and any customs fees we might have paid.
Please note that the cost to return your item will be deducted from your refund total once your return is processed.
Cancellation of Order
You can cancel your order within 24 hours. Refunds will be made back to the original mode of payment used. Please follow our returns process and allow for up to 45 days for the refund transfer to be complete.
Exchanges and Store Credit
If you want to exchange your unwanted item, you can always opt for store credit. Benefits include:
Return Shipping Cost is Waived
If you choose the store credit option then we will not charge you for the shipping cost of the return. However, if you change your mind and ask for a refund within 6 months of issuing your store credit then the return shipping cost, which was waived when you opted for store credit, will be deducted from your refund total. Store credit cannot be refunded after 6 months.
No restocking fee
There is no restocking fee when you opt for store credit. The restocking fee is only charged on refunds.
Your price is guaranteed for even exchanges
In the event your purchase was made during a sale, or the price increases after purchasing, you are still eligible to exchange your item for the price you paid at the time of the original purchase. This applies to even exchanges only.
You can use it with other offers
Your store credit is the same as cash. You can use the credit in conjunction with our other special offers like FREE shipping and any other special discounts or promotional sales that may be offered.